Failed Delivery: If the carrier is unable to deliver the package (e.g., no access, no secure location, or recipient not available), the package will be held at the local post office or returned to our office after multiple delivery attempts.
Tracking Shows "Delivered" but Not Received: First, check with family members, neighbors, or secure locations around the property. If still not found, please contact the carrier directly with your tracking number. If the issue persists, reach out to support@noorkids.com within 14 days of the marked delivery date for assistance.
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