Damaged Items: If your book arrives damaged, please contact support@noorkids.com within 14 days of delivery with your order number and a photo of the damage. We will arrange a replacement at no cost to you.
Missing Items: If an item is missing from your shipment, notify us within 14 days of delivery. We will verify and ship the missing item promptly.
Replacements: If tracking shows no movement for 15 business days or the package is marked lost by the carrier, contact support@noorkids.com. We will investigate and arrange a replacement or refund as appropriate.
Reshipping After Return: If a package is returned to us due to an incorrect address or failed delivery, we will notify you.
Returns: A return will only be processed for orders received damaged/defective or shipped in error. In those cases, we will provide a prepaid return label.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article